Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Read twice and referred to the Committee on Veterans' Affairs.
Bill introduced
Lobbying filed by DISABLED AMERICAN VETERANS
Lobbying filed by GLOBAL BUSINESS ALLIANCE
Lobbying filed by DISABLED AMERICAN VETERANS
Lobbying filed by GLOBAL BUSINESS ALLIANCE
Read twice and referred to the Committee on Veterans' Affairs.
| Registrant | Client | Amount | Filed | Period | Issues |
|---|---|---|---|---|---|
| GLOBAL BUSINESS ALLIANCE | GLOBAL BUSINESS ALLIANCE | $460.0K | Jul 22, 2025 | 2025Q2 | TAXECNGOV |
| GLOBAL BUSINESS ALLIANCE | GLOBAL BUSINESS ALLIANCE | $340.0K | Apr 21, 2025 | 2025Q1 | GOVTAXECN |
| DISABLED AMERICAN VETERANS |
The lobbying table lists Senate LDA quarterly reports (LD-2) that cite this bill by number and cover a quarter of the 119th Congress. An LD-2 names a bill as “H.R. 1234” with no Congress, so a report on another Congress, which can only concern a different bill with the same number, is left out, even when it was filed after this Congress began. The amount is what the registrant reported for the whole filing, across every issue on it, not spending on this bill. Official actions and the bill summary come from Congress.gov, and votes from the roll-call record. This page no longer pairs the bill with members' stock trades: matching lobbying clients to traded companies by name, and trades to a bill by date, is not something the records establish.
| DISABLED AMERICAN VETERANS |
| $141.4K |
| Jul 14, 2025 |
| 2025Q2 |
VET |
| DISABLED AMERICAN VETERANS | DISABLED AMERICAN VETERANS | $141.4K | Apr 15, 2025 | 2025Q1 | VET |